BS EN 16114:2011 pdf free download Management consultancy services
1 Scope
This European Standard gives guidelines for the effective delivery of management consultancy services.
This European Standard is applicable to all MCSPs: public and private companies, government entities, not-for-profit organizations and internal consultancy units,regardless of their ownership,structure, size orspecialism.
This European Standard applies to any type of assignment for any type of client.
lt does not place anyobligations on the client.
This European Standard provides recommendations for carrying out management consultancy services,including:
legal and ethical matters (see Clause 4);
management, communications and evaluation (see Clause 4);client relationships (see Clause 4);
proposal and agreement (see Clause 5);planning and execution (see Clause 6);
closure of the assignment (see Clause 7).
This European Standard is independent from other normative or regulatory documents,such as:
provision of support to small businesses (see CEN/TS 99001);
quality management systems (see EN ISO 9001:2008);
public procurement (see Public Procurement Directive 2004/18/EC).
This European Standard does not impose upon or interfere with any contractual obligations or intellectualproperty rights. Also,it does not require or imply a need for third-party certification. it is not intended forcertification, regulatory or contractual use, and it is not intended nor designed to be used as the basis for anypersonal or organizational qualification.
Any offer to certify, or claims to be certified, to this European Standard would be a misrepresentation of theintent and purpose and a misuse of this European Standard.As this European Standard does not containrequirements, any such certification would not be a demonstration of conformity with this European Standard.
lt is not intended to provide a basis for legal actions, complaints, defences or other claims in any international,domestic or other proceeding,nor is it intended to be cited as evidence of the evolution of customaryinternational law.
2Normative referencesNot applicable.
3Terms and definitions
For the purposes of this document, the following terms and definitions apply.NOTE Defined terms are in bold.
3.1
agreement
formal legally-binding outcome from the offering phase, defining the assignment, consisting of terms andconditions, the requirements and the purpose of the assignment
3.2
assignment
service to be provided by the MCSP to the client as described in the agreementNOTE
An assignment is typically performed as a project by the McSP.
3.3
client
organization or person that is the recipient of the management consultancy services supplied by themanagement consultancy service provider
NOTE The definition is adapted from the one of “customer” given inEN ISO 9000:2005, applied to this context.3.4
closure
last phase in the assignment3.5
communication
maintenance between the MCSP and the client of clear and systematic flow of information3.6
corporate governance
system by which an organization makes and implements decisions in pursuit of its objectives[ISO 26000:2010]
3.7
deliverableoutput
tangible item produced by the MCSP as part of an assignmentNOTEFor example a report, a plan, a document.