BS ISO 29990:2010 pdf free download Learning services for non- formal education and training — Basic requirements for service providers
1 Scope
This International Standard specifies basic requirements for providers of learning services in non-formaleducation and training.
NOTE1In cases where the learming service provider is part of an organization that delivers products (goods andservices) in addition to learning services, this International Standard only applies to the unit providing the learningservices.
NOTE2 Examples of non-formal education and training could include vocational training,life-long learning and in-company training (either outsourced or in-house).
Terms and definitions
For the purposes of this document, the following terms and definitions apply.
2.1
associate
(learning services) entity or person not employed by the learning service provider, but working under itsauspices to provide learning services
NOTEAn associate is not a staff member of the learning service provider.
EXAMPLE Organizations or independent contractors, such as instructors, instructional designers, evaluators, projectmanagers, or career counsellors.
2.2
award
(learning services) designation given by a learning service provider to a learner, in order to indicate a level ofperformance or attainment, or the completion of a learning programme
2.3
business plan
plan of action designed to achieve business goals
2.4
competency
(learning services) knowledge,understanding, skill or attitude that is observable or measurable,or bothobservable and measurable,which is applied and mastered in a given work situation and in professionaldevelopment or in personal development, or in both professional and personal development
2.5
continuous professional development
intentional enhancement of professional knowledge or of professional competency
2.6
curriculum
(learning services) plan of study prepared by the learning service provider which describes the aims, content,learning outcomes, teaching and learning methods, assessment processes, etc., relating to a learning service
2.7
evaluation of learning
normative approach to analysing the learning process, or learning outcomes measured against the learninggoals
2.8
facilitator
《learning services; person who works with learners to assist them with learning
NOTE A facilitator is also often referred to as a teacher, a trainer, a coach, a tutor or a mentor.
2.9
interested party
(learning services) individual, group or organization with a direct or indirect interest in the learning service,including its management and outcomes, or the processes involved, or both
2.10
key process
(learning services) process essential to the learning service and the management of it
2.11
learner
person engaged in learning
2.12
learning
acquiring knowledge, behaviour,skills, values, preferences or understanding
2.13
learning service
processes or sequence of activities designed to enable learning
2.14
learning service providerLSP
organization of any size or an individual providing learning services in the field of non-formal education andtraining, including all associates involved in the provision of the learning service
2.15
non-formal education
(learning services) organized educational activity outside established recognized formal systems ofelementary, secondary or higher education
EXAMPLE Vocational training; life-long learning; in-company training (either outsourced or in-house).
2.16
quality policy
overall intentions and direction of an organization related to quality as formally expressed by top managementNOTE1 Generally the quality policy is consistent with the overall policy of the organization and provides a frameworkfor the setting of quality objectives.
NOTE2Quality management principles presented in ISo 9000:2005 can form a basis for the establishment of a qualitypolicy.